Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.
Where do they work?
Consumption of computer support specialists is growing with time. Presently, they are working in many different industries. Among prominent industries including IT, education, finance, health care, and telecommunication are the ones that offer progress and handsome salary packages.
Scope of Computer Support Specialists
According to the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, “Employment of computer support specialists is projected to grow 12 percent from 2014 to 2024, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software”.
Whether you’re living in a developed country or under developed country, the need of computer support specialists has been on a rise. Off course, opportunities are far better in developed countries as compared to underdeveloped countries.
In Canada, different industries have been expanding and so as the need of this particular expertise. Therefore, there are quite a few opportunities for young and energetic specialist. For example, you can join a well reputed Toronto IT support service known as Technical Action Group and become TAG Computer Support Specialist.
Computer support specialists are expected to get handsome salaries, and that is not only for specific countries, they remain highly paid in almost every country around the world. According to the data collected last year from several different industries throughout the world, the median annual wage for computer user support specialists was found to be $51,470 per year.
This salary represents only the portion of those individuals working as a part of organizations, manufacturing units and others. They do not include the income (part time or full time) of those who started their own companies and are earning even more!
How to Become Computer Support Specialist
Different parts of the world offer degrees and certification programs for people who want to excel as computer specialists. These programs have been designed to provide a solid foundation in the fundamental skills that are generally required to analyze system requirements and design solutions or to support and manage the application of technology resources.
Degree concentrations include core courses of information systems fundamentals, database systems, networking, web systems and software development. Students are also prepared to interface with users and functions as an integral part of an IT support team. So, if you want to be a part of Outsourced IT support Toronto service, get a degree or certification from a reputable and registered institute in your town.
Certifications and Short-Courses
Duration of course and the components of it may vary, depending upon the industry you’ll be serving in, but general outline is as follows:
- Basic level courses: Introduction to operating systems, Networking essentials, Computer networking 1, Comp TIA A+
- Advanced level courses: Linux, Wireless networking, Computer support I, Computer support II.